What Information We Collect and Why We Collect It
Personally Identifiable Information (“PII”)
Depending on how you interact with our website, we may need to collect “Personally Identifiable Information” (“PII”). This PII can include information such as your name, your contact information, your email address, your location (based on IP), and your shipping information.
We may also collect “non-personally identifiable information” (“Non-PII”), which is information that cannot be directly associated with you.
We collect PII when you provide it to us through your use of techiesquad.com. (e.g. when you create an account, purchase a product, sign up for our email newsletter, sign up for a webinar/demo, sign up to participate in a conference call or attend an event, etc.) or when you call our team and give any personally identifiable information over the phone to an employee or contractor of Techie Squad.
In addition, we may combine the PII and Non-PII we collect from you with additional information provided by third-parties (such as signing up for or linking a Google or Facebook account, or appending 3rd party data). While we would never consciously collect or obtain data about our customers in an unethical manner, we will not be held responsible if we inadvertently obtain data from a third-party source that was collected in an unethical manner. However, if we learn that any third-party PII was collected unethically, we will cease using such data and will take steps to prevent our collecting that PII again. Please contact us at [email protected] if you think your PII was provided to or collected from a third-party in an unethical manner.
Finally, we will not collect your PII unless you give us express or implied consent to do so in the first place. If you decide you would like us to stop collecting your PII, simply contact us at [email protected]
As we mentioned above, Non-PII is information that cannot be directly associated with you. We automatically collect certain Non-PII when you use our services. For example, we collect information about the devices you use to connect to our services (such as the IP address of your computer or numeric identifier of your mobile device) and about how you use Techie Squad services (such as what time of day you visit our website). Our advertisers and ad servicers may also collect Non-PII outside Techie Squad services to measure the success of our digital advertising campaigns. We use the Non-PII that we collect for a variety of purposes such as to provide and improve user experience and services, and to analyse and improve our advertising to provide the most relevant messages to our current and potential customers.
The PII we collect is used to provide, analyse, and improve our services (e.g. process, offerings, respond to customer requests, make changes to current engagements, etc.) and to conduct marketing across print and digital mediums. If you willingly subscribe (“opt in”) to our email list, we will send you periodic emails about a variety of topics including, but not limited to: events, new content, product updates, blog content, company updates, employment opportunities, etc.
We share email activity data with our marketing email provider to help them better target our marketing emails to our customers. While our marketing email provider has access to email addresses and email activity and may share bulk/non-specific activity data (e.g. Non-PII), no email addresses, specific email actions, or other PII are ever shared with other third parties. Should a consumer wish to “opt out” of this sharing, that consumer simply needs to opt out of marketing email from us and will be promptly removed from all email lists. There is an Unsubscribe link in the bottom of each email we send out or you may contact Techie Squad at [email protected].
Our website also uses third-party analytics tools such as Google Analytics. Techie Squad and our third-party vendors or partners use analytics data for a variety of purposes such as to improve the design and content of our websites, to help us learn things like what pages are most attractive to all of our visitors and what promotions visitors like to see, and to gauge the success of our advertising campaigns.
In addition to Google Analytics, we use a number of data collection and advertising platforms and services that help us make informed decisions about our website’s layouts, content, offerings, and advertising. These include, but are not limited to:
We do not disclose your PII to third parties, except as follows. In all cases, you will be given notice and an opportunity to decide whether to share your PII:
To companies that provide services to us or perform functions on our behalf (such as processing credit card payments or taking orders) and have agreed to use your information only for the purposes we request; For us to send offers to our customers on behalf of our affiliated companies and on behalf of other non-affiliated partners;
To other selected reputable companies, we may disclose your name and postal address (but not your email address or credit card information) so that they can mail you information that may interest you;
When we believe disclosure is necessary to comply with applicable law, legal process, and/or governmental authorities;
If we are involved in a merger, acquisition, bankruptcy, partial or total sale of assets, or other corporate change.
With your PII and Non-PII, you have the option to change, correct, or delete your information as well as the choice of not hearing from us again. There are several ways you can control our use of your PII and Non-PII in connection with marketing and promotions.
You can choose to decline communications from us at the point we request your PII. Or, after we have collected your PII, you can choose to stop our communications, or stop us from sharing your information with other companies for their marketing purposes. To exercise any of these options, please either refer to the “opt out” information provided in the communication or contact us at [email protected].
If you receive email communications from us and want to opt out of receiving such communications in the future, you can click the “Unsubscribe” link at the bottom of the promotional email.
If you would like to request changes to the PII that you have previously provided to us, you may either do so through your customer account settings, email preferences, or by contacting us at [email protected].
Most browsers accept cookies automatically.Interest-Based Advertising
We may work with third-party advertising companies that collect and use information about your online activities across sites over time in order to deliver more relevant advertising when you are using Techie Squad and related services and elsewhere on the Internet.
We do not operate or control these sites, and are not responsible for the opt out choices available there. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. If you delete, block or otherwise restrict cookies or use a different computer or Internet browser, you may need to renew your opt out choice.
When you access our website or services using your mobile device, we may receive certain information related to your location and your mobile device. This information allows us to provide you with location based services, better search results, and other personalised content. You can always opt out of or modify your mobile device’s location services in the settings menu. If you are unsure about how to change or disable your device’s location services, please contact your mobile service carrier or device manufacturer.
The online experience, services, and products offered through techiesquad.com are not intended for the use of individuals under the age of 13, and we do not knowingly collect information online from individuals under the age of 13.
Minors between the ages of 13 and 18 need parental consent to make authorised, legal purchase from techiesquad.com or use any of our services. We are not liable if this privilege is abused and we request that parents monitor their children when accessing our website, products, and services.
Techie Squad® is compliant with CAN-SPAM and CASL regulations in all email communication in order to ensure the protection of user data. All email communication to users is through opt-in consent, display the sender’s contact and business information, provide a visible unsubscribe link, and are always truthful.
Techie Squad® explicitly states a truthful subject line, email subject matter, URLs, and hyperlinks. We also include the street address and company name in all marketing and sales email communication by Techie Squad® or on behalf of clients.
In correspondence with regulations, it is our duty to ensure email lists and personal information are up-to-date.
Techie Squad® is compliant with the General Data Protection Regulation (GDPR) for email communication in and outside of the European Union as of May 25, 2018. This is to ensure the protection of user data of E.U. citizens by requiring user opt-in consent for email communication. Any user data that is stored is by pseudonymization or anonymization. Opt-in consent for email communication can be withdrawn at any time.